Privacy Policy
Sun Health & Dental (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, phone, or in-person communication.
By using our services or providing your information to us, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information in the following ways:
1.1 Personal Information
Name
Address
Phone number
Email address
Date of birth
Insurance details
Social Security Number (when required)
Payment information
1.2 Health Information
Medical and dental history
Coverage details
Claims data
Provider and treatment preferences
1.3 Non-Personal Information
IP address, device type, and browser information when you interact with our website.
Website usage data, such as page views and navigation patterns.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: To process your enrollment, manage your health plan, and handle claims or service requests.
Communication: To contact you regarding:
Plan updates
Billing and payment reminders
Appointment reminders
Special offers or promotional information
Important notices related to your coverage
Improving Services: To enhance our offerings, website, and overall customer experience.
Legal and Compliance: To comply with applicable laws, regulations, and legal requirements.
3. Consent to Texts and Emails
By providing your contact information (such as phone number and email address) to Sun Health & Dental at any point, you consent to receive communications from us, including:
Appointment reminders
Updates about your health or dental plan
Promotional messages or special offers
Notifications about changes to our policies or services
3.1 Opt-Out Option
You can opt out of promotional emails and text messages at any time by:
Clicking the “unsubscribe” link in an email
Replying “STOP” to a text message
Contacting us directly at [Insert Contact Information]
Please note that opting out may limit our ability to provide certain service-related notifications.
4. Sharing of Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
Service Providers: With trusted partners who assist in providing services, such as claims processing, payment collection, or communication services.
Legal Obligations: To comply with laws, regulations, or valid legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
Healthcare Providers: When necessary to coordinate care or handle claims.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to secure your data, no system is entirely foolproof. Please notify us immediately if you suspect unauthorized access or use of your information.
6. Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, such as:
Access: Requesting a copy of your information.
Correction: Updating or correcting your personal data.
Deletion: Requesting deletion of your data, subject to regulatory and operational requirements.
Marketing Preferences: Managing your communication preferences.
To exercise your rights, please contact us at info@sunhealthdental.com.
7. Cookies and Tracking
We may use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can manage cookie preferences in your browser settings.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Sun Health & Dental
14750 NW 77th Ct, Suite 201, Miami Lakes, FL 33016
Phone: 866-786-1200
Email: info@sunhealthdental.com
This Privacy Policy ensures transparency in how Sun Health & Dental collects, uses, and safeguards your information while complying with Florida state and federal regulations.